At Pax People Resolutions, we are leading experts in helping organisations create respectful, high-performing workplaces by resolving workplace conflict, building workplace capability, and promoting psychosocial safety.
Founded in 2015 by Fiona Bigelli and Sarah Chan, Pax People brings together decades of senior experience in Human Resources, Employee Relations/Law, Conflict Resolution, and Leadership Coaching. Fiona and Sarah have worked together since 2009 and are known for their ability to support businesses through complex and sensitive workplace challenges with professionalism, empathy, and commercial insight.
Pax People works with a wide range of organisations across Australia, including public sector agencies, private businesses, and not-for-profits. Our services are grounded in deep HR expertise and are designed to be practical, sustainable, and tailored to the needs of each organisation.
We are regularly engaged to support:
- The resolution of workplace conflict through mediation, coaching, and facilitated conversations.
- The development of leadership and communication capability.
- Cultural change and employee engagement initiatives.
- The promotion of psychosocial safety and respectful workplace behaviours.
Fiona and Sarah are trusted advisors who bring a calm, balanced approach to emotionally charged and high-risk situations. They are also active contributors to the profession, serving as fellows and committee members of the Resolution Institute and mentoring emerging mediators.
Meet The Team
FIONA BIGELLI
CO-FOUNDER & DIRECTOR
Fiona is a leading advanced workplace mediator, facilitator/trainer and executive coach. She works with organisations to navigate sensitive people issues, manage risk, and restore functionality to teams. Known for her clarity and empathy, Fiona brings a strategic mindset to every engagement and is highly skilled at resolving conflict in complex, emotionally charged environments.
Qualifications:
- Advanced Nationally Accredited Mediator (AMDRAS)
- Fellow Member of Resolution Institute
- Certified CINERGY™ Conflict Management Coach
- Accredited Executive Coach (IECL)
- Certificate III in Investigative Services
- Master of Industrial Relations & HR Management
- Bachelor of Laws
- Bachelor of Arts
- Graduate Diploma of Family Dispute Resolution
SARAH CHAN
CO-FOUNDER & DIRECTOR
Sarah is a leading advanced workplace mediator, facilitator/trainer and executive coach. She partners with individuals and organisations to resolve conflict, enhance leadership capability, and build healthy, high-performing cultures. Utilising her background in business management and psychology, Sarah is known for the calm, insightful approach, and commercial mindset that she brings to her work with clients..
Qualifications:
- Advanced Nationally Accredited Mediator (AMDRAS)
- Fellow Member of Resolution Institute
- Certified CINERGY™ Conflict Management Coach
- Accredited Executive Coach (IECL)
- Accredited in Myers-Briggs Type Indicator®
- Certificate III in Investigative Services
- Bachelor of Business
- Graduate Diploma of Family Dispute Resolution
