At Pax People, we have a strong track record of restoring healthy, productive working relationships—quickly, respectfully, and effectively. Our goal is to minimise disruption and risk to your business by addressing workplace conflict before it escalates.
Professional, Independent & Confidential Support to Resolve Conflict
Workplace conflict, if left unaddressed, can escalate rapidly—leading to decreased morale, lost productivity, reputational damage, and in some cases, legal risk. We offer structured, confidential processes to help resolve these issues constructively and sustainably.
Our services include:
- Mediation – A structured, voluntary process where parties are supported by a neutral mediator to resolve conflict and rebuild working relationships.
- Facilitated Conversations – A structured process(very similar to mediation) that can be employer-directed, ideal for addressing conflict in circumstances where the employer must act to mitigate risks to psychosocial safety.
- Conflict Coaching – One-on-one support to help individuals develop insight, communication skills, and strategies to manage conflict constructively.
We often combine Conflict Coaching with Mediation or Facilitated Conversations to provide holistic, practical solutions tailored to the situation and the people involved.
The Value of Neutral, Independent & Qualified Support
Effective conflict resolution relies on trust. That’s why neutrality and independence are at the core of our practice. As external, highly qualified practitioners, Pax People brings an expert, objective, unbiased perspective to every conversation. We do not take sides. Instead, we create a safe, confidential space where all parties are heard and supported equally — fostering transparency, fairness, and respectful dialogue. Our independence also means we can help identify root causes and explore solutions that internal parties may be too close to see clearly.
Choosing the Right Approach
Whether you’re dealing with a complex interpersonal conflict, a communication breakdown, or the aftermath of an investigation, we work with you to recommend and implement the most effective resolution strategy. This may involve:
- Mediation
- Facilitated Conversations
- Individual Conflict Coaching
- Or a combination of the above
Our goal is to restore functionality, protect psychosocial safety, and support your broader workplace culture.
Qualified. Experienced. Trusted.
Pax People’s team brings a unique blend of mediation expertise and corporate HR experience, enabling us to handle complex, emotionally sensitive matters with care and professionalism.
Our credentials include:
- Nationally Accredited Mediators (NMAS / Advanced AMDRAS)
- Certified Conflict Management Coaches
- Former Senior HR Executives/Employment Lawyers with deep operational, legal and strategic experience
Common Workplace Issues We Support
- Complaints of bullying, harassment, or discrimination
- Communication and working relationship breakdowns
- Leadership and work style clashes
- Interpersonal tension affecting collaboration and productivity
- Unclear or misaligned role expectations
- C-suite tensions/conflict matters